Warranty & Guarantee

 

How Returns Work:

Once a product has been returned on a warranty claim, we will promptly inspect the product to determine if a problem exists that is covered by this warranty. Customers returning products for warranty repair that are determined to be in working condition or that have problems not covered by the warranty will be charged the outbound shipping. If you choose not to have a non-warranty repair made, we will dispose of the product or return it to you at your expense if you so request. If we determine that a product defect is covered by this warranty, we will repair it at no charge or, at our option, replace it with a product of like functionality. Spy Connection USA will not replace a defective product for a different product.  Spy Connection USA reserves the right to deny credit or refund based upon item condition and history. The successful completion of a return form on this website does not guarantee refund or credit.

 

Warranty:

This Warranty is valid for 1 year from invoice date. This warranty covers the original end user purchaser only for product malfunctions and defects in materials and workmanship that materially affect the performance of the product, with the exceptions stated below. This warranty does not cover product damages caused directly or indirectly in whole or in part by acts of nature, crime, improper installation, lightning strikes, power surges, vandalism, products that have been smashed, broken, burned or damaged in transit (even if damaged in return to us), or any other unreasonable use, abuse or misuse (including failure to provide reasonable and necessary maintenance) of the product. Any product modified from its factory condition (including cutting wires or the addition or removal of any component such as hard drives, fans, peripherals, etc) will void your warranty. Our obligation is limited to providing service as described in this warranty. We are not responsible for any lost time, profits or business, personal injury, property damage or similar loss, or any punitive, consequential or other direct, indirect or incidental damages. Products may not be returned for credit or refund after 15 days of Invoice. 

 

"Money Back Guarantee" Returns:

If you are not completely satisfied with a product, we will exchange or credit your purchase price, as long as the product is returned utilizing our on-site system and shipped in our original packing materials, all in new condition, unused, and unmodified, including all parts, accessories and documentation within 15 days of purchase. If products are not returned in proper condition, we may refuse the return or charge a re-stocking fee. Covert, DVRs, VCRs and all other recording devices will incur a 15% restocking fee. Special orders, custom built items and opened software may not be returned. Credit reward points will be issued to registered accounts in current status. Past due accounts must be paid in full before any credit will be issued.


ALL SHIPPING CHARGES ARE NOT REFUNDABLE.

Spy Connection USA has made and will make every reasonable effort to help ensure the accuracy of all product information and prices on this website and will not be held responsible for typographical errors including, but not limited to product prices and specifications. All products advertised were available and current when added to the site.